Return & Refund Policy

At Passport Outfitters, your satisfaction is our priority. Because each item is custom printed and made-to-order specifically for you, our return process is tailored around print-on-demand fulfillment.

Last updated: December 11, 2025

30-Day Guarantee for Damaged, Defective, or Wrong Items

We gladly replace or fully refund items that arrive damaged, defective, or incorrect. If your order falls under one of these categories, you have 30 days from the date of delivery to submit a claim.

Eligible Reasons for Replacement or Refund:

• The item arrived damaged or defective.

• The print quality is flawed or misprinted.

• You received the wrong item, size, or design relative to your order receipt.

• The item was damaged in transit.

How to Start a Claim:

1. Email us at support@passportoutfitters.com within 30 days of delivery.

2. Include your order number.

3. Attach clear photos or video proof showing the defect, damage, or incorrect item alongside the product label.

Once approved, we will send you a pre-paid return label (if required) and detailed instructions.

Important: Please do not ship items back without contacting us first, and do not send returns to our main business address. Approved returns must be shipped directly to the fulfillment facility that processed your order.

Ineligible Returns (Made-to-Order Exceptions)

Because every product is custom printed upon order placement, we cannot accept returns or offer refunds for:

• Buyer’s remorse or change of mind.

• Incorrect size selected at checkout (please consult our sizing charts before ordering).

• Incorrect shipping address entered at checkout.

• Normal wear and tear after use.

• Final sale items or gift cards.

Order Cancellations

Because our orders are routed to our production facilities shortly after purchase, cancellations are only accepted within 2 hours of placing your order. After 2 hours, the order goes into printing and can no longer be canceled or altered.

Exchanges

We do not offer direct exchanges. If you require a different size, color, or design, please submit a return claim for any eligible defective item or place a new order directly in our store for the desired item.

Refunds

Once your return is received and inspected by our fulfillment facility, we will notify you of the status. If approved:

• Refunds are automatically issued to your original payment method within 5 to 10 business days.

• Original shipping fees are non-refundable unless the return is due to our error.

• Please note that your bank or credit card company may require additional processing time to post the credit to your account. If more than 15 business days have passed since approval, please reach out to us at support@passportoutfitters.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason under EU regulations. To be eligible, the item must be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase. Contact support@passportoutfitters.com to initiate an EU right-of-withdrawal return.

Questions?

If you have any questions or need assistance with your order, we are always here to help:

• 📧 Email: support@passportoutfitters.com